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Contact Information
Kahala Sportswear, A division of Tori Richard, Ltd.
1334 Moonui Street
Honolulu, Hawaii 96817
Email: estore@kahala.com
Online customer care: 1-855-881-0243

Order & Payment
Our website is the fastest and most convenient secure method for placing an order with us. Orders are processed and shipped within 48 hours, business days M-F, excluding national holidays. Order confirmations are sent via e-mail. Items are charged to your credit card when they ship upon credit card authorization and verification. Orders originating within the State of Hawaii will incur a GET on the product and shipping.

Shipping & Handling
Domestic shipping costs are calculated on a flat rate basis of $9 for the first item and $3 for each additional item. P.O. Boxes will be shipped via USPS Priority Mail. International shipping will be shipped via USPS Priority Mail International and costs are calculated on a flat rate basis of $49 for the first item and $3 for each additional item. All packages are fully insured and shipped via FedEx, UPS 2nd Day Air or USPS Priority Mail.

Return & Exchange Policy
Returns and exchanges are accepted within 35 days from the invoice date. Merchandise must be accompanied by its original invoice, plastic packaging, tags, unworn and unwashed. Indicate if you would like to do a return or an exchange on the invoice. You will need to pay for your return shipping. Merchandise purchased at a retail store should be returned to the original retail store. We only accept returns and exchanges for purchases made on Kahala Sportswear online and returned by mail to:
Kahala Online
Attn: Returns Department
1334 Moonui Street
Honolulu, Hawaii 96817
Order # ___________.

*For most cost-efficient method, please use USPS Priority mail.

Refund Process
Refunds will be credited back to the original method of payment. Credit will post to your account approximately 2 days after the date of processing. May take up to 2 billing cycles for the credit to appear on your monthly credit card statement.

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