Returns & Exchanges
Return & Exchange Policy
Returns and exchanges are accepted within 35 days from the invoice date. Merchandise must be accompanied by its original invoice, plastic packaging, tags, unworn and unwashed. Indicate if you would like to do a return or an exchange on the invoice. You will need to pay for your return shipping. Merchandise purchased at a retail store should be returned to the original retail store. Please go HERE to use your Kahala account to return and/or exchange your purchases. If you checked out as a guest, you will need to contact customer service for return authorization via email [email protected] or 1855-881-0243.
Refunds will be credited back to the original method of payment. Credit will post to your account approximately 2 days after the date of processing. May take up to 2 billing cycles for the credit to appear on your monthly credit card statement.
For additional questions, please reach out to our customer service team:
1851 N. King Street
Honolulu, Hawaii 96819
Email: [email protected]
Online customer care: 1-855-881-0243