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Returns

We hope that you are happy with your online purchase, but if you would like to return an item for any reason, we gladly accept returns within 35 days of the original online invoice. Garments must be unworn and have original tags attached. For your convenience, we offer a $9 prepaid FedEx label which must be selected at the time of return. If selected, the $9 fee will be deducted from your refund. You also have the option of shipping on your own and receiving a full refund. If you do not choose the prepaid label at the time of creating a return, we cannot issue you one after the return has been created and you are responsible for shipping the item back to us. USPS offers a fast and economical way to ship items back to us. Any unauthorized returns beyond our policy will not be refunded and may be returned back to you. If you have any questions about your online return or whether a gift you received was purchased online, please e-mail customer service. If you would like to initiate a return, click the 'Return Items' below to get started.

FAQs

When will I see the refund on my credit card?

Once your return is received and processed, your card will be refunded. You will receive a notification to confirm that you have been credited. Typically, it takes 3-5 business days for credits to post to an account. If you do not see it, please contact your financial institution.

Can I do an exchange?

To ensure that you get the size or item(s) you’d like to exchange for, please place a new order. This is the fastest and easiest way to guarantee your replacements. Your credit card will be charged for the new order. When we receive your returned merchandise your credit card will be refunded. Create an account to help expedite your order and refund.

Can I return my online purchase to a Kahala retail store?

Yes, you can return an online purchase to any Kahala retail location in Hawai’i. Click here to find the store nearest you.

Where do I send an item for return that was purchased from a Kahala retail store?

Please send items back to the original Kahala store it was purchased from. This will help expedite your return. Sorry, but we are unable to process any returns for items purchased from another retailer.

Can I cancel or edit my order once it’s been placed?

At this time, if you would like to cancel or edit your order after it has been placed, please e-mail customer service to assist you.

How do I return a gift?

If your gift was purchased on our website, you can download and fill out our Gift Return Form. Please include the completed form in your package with your item(s) for return and ship back to the address below. Once we’ve received your return, you’ll receive an email from us along with a store credit in the amount of the original purchase amount. At this time, store credits may only be used on kahala.com. You may check the amount of your store credit on our website at any time and if you have created an account, it will also be stored there.


Ship online returns to:

Kahala Sportswear Online
Attn: Returns Department
1851 North King Street
Honolulu, HI 96819